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Customer Centricity

GLOBAL SOLUTIONS IN CLOSE PROXIMITY

Thanks to Total’s integrated model as a worldwide oil and gas company, Total Marine Fuels Global Solutions is able to design bespoke solutions for our customers and offer them a wide range of products and services.

Committed to customer proximity, TMFGS’ teams are located in key bunkering areas, via its own offices or local affiliates. Doing this gives us a better understanding of our customers’ needs, a greater agility to respond to their dynamic demands, and also demonstrates our operational excellence aimed at our customers’ satisfaction.

 

WHAT OUR CUSTOMERS SAY

Customer satisfaction is at the heart of our strategy, and the customer satisfaction survey done in 2017 illustrates just why our customers prefer Total Marine Fuels Global Solutions. We thank our customers for their trust and continued support, and we are confident in leveraging these strengths to lead the way forward, hand in hand with our customers, to comply with the new IMO regulations in 2020 and beyond.

Customer Answers To The Question: “For Which Reasons Did You Decide To Work With TMFGS?”
TMFGS Customer Survey 2017

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Continually Reinventing The Customer Relationship

At Total, we have an unwavering commitment to listening to our customers, which enables us to evolve with them and anticipate their needs. To preserve this close relationship, we focus on innovation and on delivering high-quality products and services.